TEXAS DEPARTMENT OF LICENSING & REGULATION

Notice to Industry

Clarification on Social Media Claims About “Screw Method” Fuel Pump Fraud

TDLR is aware of recent social media posts alleging that screws installed in fuel dispenser nozzle boots are being used to keep transactions open so criminals can dispense fuel charged to a previous customer.

These allegations are false.

In reality, these screws are being used as a low cost, temporary fix for an issue with the nozzle boot flapper on certain Wayne dispenser models. TDLR considers this only a short-term measure to keep equipment operating until the nozzle boot can be properly replaced.

Requirements for Technicians and Retailers

• If you have performed or received this type of temporary repair, you must bring the dispenser back into compliance with manufacturer specifications as soon as possible.
• When TDLR finds this repair in the field, we may request documentation showing when the temporary repair was made and that replacement parts have been ordered.
• Failure to complete proper repairs within a reasonable timeframe may result in administrative action against the service company, service technician, or the retail location.

Dover Fueling Systems (manufacturer of Wayne dispensers) has issued a service bulletin stating that installing this screw is an improper repair and does not meet manufacturer specifications.

Service technicians must not perform a DPR on any device with this temporary repair in place. A DPR may only be completed once the correct, manufacturer approved repair has been made.

Questions? Post them on TDLR's Facebook page, tweet or contact customer service.