Since EMV at retail motor fuel dispensers became mandatory on April 17th, 2021, there have been several issues raised related to the lack of information concerning the reason (e.g. fraud, non-EMV compliance, or a customer complaint) for the chargeback and inability to obtain that information (e.g. processor, majors, processing bank).

EMA created a survey to see how widespread of an issue this is across the country.

Please click on the below link. Deadline to respond is Friday, August 6th.